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Chris Risdon takes us on his journey

Chris  Risdon is a thought leader  in customer experience mapping and a generally really nice guy. I got the chance to interview him this month and totally enjoyed his methodology in creating service design. He has a really great approach and it is worth thinking about how it can be applied to your small business.

Watch a series of You Tubes starting here. Or if you prefer listen to the podcast here.

His slideshare decks are awesome too!

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