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	<title>Danielle MacInnis - Marketing Blog for Small Businesses</title>
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	<description>Customer Centric Marketer</description>
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		<title>Humanising with Maddie Grant</title>
		<link>http://www.daniellemacinnis.com/branding/humanising-with-maddie-grant/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=humanising-with-maddie-grant</link>
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		<pubDate>Wed, 22 May 2013 02:21:12 +0000</pubDate>
		<dc:creator>Danielle MacInnis</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[Customer centricity]]></category>
		<category><![CDATA[Customer Insight]]></category>
		<category><![CDATA[humanize]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://www.daniellemacinnis.com/?p=3487</guid>
		<description><![CDATA[Maddie Grant and Jamie Notter have written a book called Humanise &#8211; How People Centric organizations succeed in a social world. Maddie is a well-known blogger and partner in a successful social media consulting firm working with associations and non-profits, SocialFish, and she spent some time with me on this podcast. We discussed how organisations are becoming [...]]]></description>
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		<title>Small Business Owner 2013 Snapshot</title>
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		<pubDate>Fri, 17 May 2013 23:50:45 +0000</pubDate>
		<dc:creator>Danielle MacInnis</dc:creator>
				<category><![CDATA[Customer centricity]]></category>
		<category><![CDATA[Small Business Marketing]]></category>
		<category><![CDATA[Thoughleadership]]></category>
		<category><![CDATA[best practices for small business]]></category>
		<category><![CDATA[key findings State of the Business Owner]]></category>
		<category><![CDATA[small business research]]></category>

		<guid isPermaLink="false">http://www.daniellemacinnis.com/?p=3483</guid>
		<description><![CDATA[Research snapshot This report is about the Pulse of Small and Medium Businesses in the US. Business owners that followed these best practices had 59.4% greater odds of re aching their profit targets. 1. A written vision for your business and how you will act when you are interacting with customers. 2. A clear set [...]]]></description>
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		<title>Website Checklist For Small Businesses</title>
		<link>http://www.daniellemacinnis.com/business-to-business-marketing/website-checklist-for-small-businesses/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=website-checklist-for-small-businesses</link>
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		<pubDate>Wed, 15 May 2013 12:01:33 +0000</pubDate>
		<dc:creator>Danielle MacInnis</dc:creator>
				<category><![CDATA[Business to Business Marketing]]></category>
		<category><![CDATA[Email Marketing]]></category>
		<category><![CDATA[Website]]></category>
		<category><![CDATA[website checklist]]></category>
		<category><![CDATA[website costs]]></category>
		<category><![CDATA[website must haves]]></category>

		<guid isPermaLink="false">http://www.daniellemacinnis.com/?p=3475</guid>
		<description><![CDATA[In the last 2 days I have had a number of enquiries about 2nd generation websites. You know you have been there, done one and now are looking for an upgrade. What has really disappointed me is many small businesses have been riped off by website developers because as a small business you really don&#8217;t [...]]]></description>
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		<title>Books on customer experience</title>
		<link>http://www.daniellemacinnis.com/branding/books-on-customer-experience/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=books-on-customer-experience</link>
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		<pubDate>Tue, 14 May 2013 04:40:14 +0000</pubDate>
		<dc:creator>Danielle MacInnis</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[Customer centricity]]></category>
		<category><![CDATA[Thoughleadership]]></category>
		<category><![CDATA[books on customer centric]]></category>
		<category><![CDATA[strategic service design]]></category>

		<guid isPermaLink="false">http://www.daniellemacinnis.com/?p=3471</guid>
		<description><![CDATA[The books that are changing my perception of customer engagement and the customer journey at the moment. I am reading 8 different books at the moment and three on audible. To learn more visit my podcast or Books page of my website for reviews or commentary. &#160; My latest Strategic Service Design Video. Love your [...]]]></description>
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		<title>Kristin Zhivago Interview talks on Customer Insights</title>
		<link>http://www.daniellemacinnis.com/customer-insight/kristin-zhivago-interview-talks-on-customer-insights/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=kristin-zhivago-interview-talks-on-customer-insights</link>
		<comments>http://www.daniellemacinnis.com/customer-insight/kristin-zhivago-interview-talks-on-customer-insights/#comments</comments>
		<pubDate>Wed, 08 May 2013 20:25:35 +0000</pubDate>
		<dc:creator>Danielle MacInnis</dc:creator>
				<category><![CDATA[Business to Business Marketing]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[Customer centricity]]></category>
		<category><![CDATA[Customer Insight]]></category>
		<category><![CDATA[Customer questions]]></category>
		<category><![CDATA[Kristin Zhivago]]></category>

		<guid isPermaLink="false">http://www.daniellemacinnis.com/?p=3469</guid>
		<description><![CDATA[Kristin Zhivago started as a teacher like me but when she finished her teaching degree there was little in the way of positions. Lucky for us she invested her time in sales and marketing and has spent her career seeking out customer insights by interviewing customers for organisations. Kristin is the author of the RoadMap [...]]]></description>
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