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Customer Retention is the key

I found this graphic at Marketing Profs and I thought it was a great diagram.

customer retention

 

  • Show people you care and do what you say
  • Get your product / service right to retain customers
  • Put it where your customers want and expect it to be
  • Reward with price loyalty
  • Keep customers with promotions
  • Track and measure to improve
  • Show your customers who you are
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